We provided Merlin with a global audit and compliance solution
Challenge:
Merlin Entertainment Group's number one priority is delivering memorable, safe experiences to visitors. All incidents are recorded and reviewed to identify any trends or issues.
The challenge was to develop an action management platform to track, report on and manage health and safety actions at visitor attractions across 105 sites and 23 countries.
Solution:
Smart Document Solutions developed and deployed a tablet and web-based solution that included a cloud-based data repository and a user-friendly reporting dashboard, ensuring all major and minor non-compliances can be reported on and closed out.
With a combination of tablet auditors and web-only auditors, this scalable solution is available to unlimited users across the entire Merlin group providing all audit data and improving the quality of management reporting.
Benefits:
Merlin Entertainments have an easy to use, intuitive solution to enable them to understand, manage and report on their global risk.
With easy visibility of global audits and their outcomes, priorities can be highlighted, trends identified and memorable, safe experiences delivered to visitors.